Returns & Exchanges

At Lorenzo, we strive for sartorial perfection, but if your selection is not quite right, we offer a seamless 30-day return policy for all unworn garments. Our goal is to ensure your wardrobe reflects your personal style with absolute confidence and ease.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully place the items in their original packaging, ensuring all designer tags remain attached and the garments are in pristine condition.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided in your email to the outside of the parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.